NOTICES & ADVISORIES
1/11/12 - - Rate increase by ALL SHIPPERS. USPS-POST INTERNATIONAL has had the highest rate hikes.
12/11/11 - Our production will be on a "lite" schedule for the remaining of the year [rest of DEC]. This is due to the very slow intake of film in the past weeks. There will be no TIER-A service during this time. Normal service will resume JAN-2 '012.
12/01/11 - Our DEV-2 revamp TRIAL this year is now again making more changes. This will be our final revamp of the DEV-2 service - stay tuned.
11/01/11 - Expect delay's in service for our building repairs - this month.
10/01/11 - NOTE: Because dr5 is a unique process -[like Kodachrome]- each film has been rigorously tested before we offer to process it as a chrome. As sad as it is to acknowledge, none of the film companies have endorsed dr5 even though it is time-tested for well over 15+years as a service, producing superior image quality over the negative counterpart. Because dr5 is so stable, we can now be certain, if there is a film related problem instead of a process related one - be it from damage, age, operator error, condition or manufacture defect. Part of what we do here in QUALITY-CONTROL, with no help from the film companies or suppliers, is acquire films to test on a continual basis. This is a costly proposition for us. To-date, we have burdened the effort to inform our clients when there is a film issue & notify the manufacture or supplier of a film problem. From this date forward: If there is a FILM issue - we will only notify our clients that there is a FILM problem and that it was not process related - if that was the case. Clients will have to contact the manufacture or supplier about sub-quality products.
9/19/11 - Currently our phone-app is limited to 100 per month. It is reactivated on the 1st of month. Once you have loaded the app do not update the app. If we have gone past our quota the app will disable if you sign on to the server. The app will work if you do not sign on after it has been disabled. After our quota has been reached we will disable the app load on our site so folks that have the app already will be able to use it. Simply wait till the 1st of the month to get the app again.
8/19/11 - 8/29/11 No TIER-A service during this time for service and repair.
7/19/11 - Substantial FEDEX rate hike across the board, take note.
7/1/11 - Effective - changes to our DEV2 service, now specified as a specialty-service. Note the price & turn-time changes.
4/15/11 - Note the USPS price hikes ONCE AGAIN - POST PRIORITY , EXPRESS
3/15/11 - Keeley - make's her lab assistant Début.
2/21/11 - UPS ground has been re-established. We highly recommend tracked shipping for ALL orders. USPS-priority IS NOT tracked shipping.
2/11/11 - Rate increase notice on B&W traditional contacts - to be determined [this is due to 35%+ cost increase on paper by ILFORD]
1/11/11 - Rate increase for all filmrecording. This is due to hefty price hikes to film in recent months.
12/31/10 - Note the USPS price hikes: http://www.endicia.com/pricechange/
12/15/10 - TIER A service is no longer available for DEV-2 dr5-processing. DEV-2 will be run on volume-based runs only or TIER B. To avoid elimination of the service, we must make these changes. The turn-time can vary greatly for the DEV-2 service.
11/30/10 - Our neg line upgrades and dr5 processor repair have completed. Sorry for the service delays during this time.
11/5/10 - Note the changes to some of the film normal iso's in the dr5 filmreview. These changes were made due to some changes we had to make to our line and some films overall high contrast. Please take note in the dr5 filmreview.
10/5/10 - MAINPHOTO HAS CLOSED
09/21/10 - NOTE ON THE COMPETITION: The last remaining AGFA-holdout, MAINPHOTO in California, has closed. They have chosen to tell past customers to throw their SCALA film away rather than give them dr5 as a resource or even give negative processing suggestions. We find this a despicable action and a travesty to today's photography. We will continue to process the SCALA film, as well as we have always done it. As well, continuing with dr5.
9/15/10 - We have been made aware from several that our site has issues with some MAC computers. We have completely checked our site with ALL browsers, including Safari, Google-CHROME and all MAC based browsers. We have yet to find any issue on our end or problems with our site. We can only determine something is corrupt on the end-user's MAC. Please make sure your MAC is updated and operating correctly.
8/21/10 - We are modifying our production & pricing in the coming weeks. The write-up will reflect the changes soon. There has been some confusion about how we currently run film. Though this is explained, still there is confusion. Clients will now have to make a choice on the write-up, which service they require. RUSH rates 'will be eliminated' from most of our pricing. Rates will be set in a 2 tier structure; a 2~3 day turn time and an econo base, based like our current run system, on volume. Stay-tuned for these changes.
5/21/10 - CALLER ID & SPAM CALLS: Due to the enormous amount of junk calls we have been getting, we were forced to enable a call blocking feature. If you have caller ID blocked on your phone, you must enable *82 to get through to us. Otherwise, you will have to use email.
5/1/10 - dr5 service trial redesign - to try to speed up turn times. + B&W neg - NEW equipment install.
4/7/10 - Buddy - our long time friend, passes away. "buddyboy" [link]
10/11/09 - If you have Verzion email it might be best you email us from another email. Verzion's email server is blocking many email address, not just ours. Please do not email us from a Verzion email and expect a reply.
08/01/09 - 08/11/09 dr5.com GETS HACKED! our only speculations are that someone is trying take our domain or maliciously attacking our business. On the 3rd occasion after every precautions taken we changed servers. This problem has caused service delays these past few weeks, dealing with the problem. We hope our new server will stop the attempt to disrupt our business and domain.
07/20/09 - NOTE: WE HAVE NOT MOVED. Only our address has changed. The new address:
701 WEST 6TH AVENUE DENVER CO 80204 We will receive shipping from the old address for about a year, so don't worry if you address the package using our old address. We don't expect all the aspects of this change to go into effect for at least 1-2 months.
5/21/08 - SERVICE CHANGES - TURN TIMES: We are making substantial changes to our production schedule and turn times for some of our client base. This move we hope will lessen the impact of our ever rising business expenses that we would otherwise be forced to again raise our processing rates. This change will not appeal to some of our client base but the alternative would be less desirable. CHANGES: Due to our sporadic volumes during the year we will no longer be running on a set run schedule. Turn time will solely depend on our volume & quality control. This means we will run film when there is a certain volume to run. Turn time could be immediate or rolls would be held depending on our current intake. This procedure change helps us maintain our line more efficiently. Running film when it come in or low volume, forces waste of resources. Orders of 1-6 rolls will not have priority. Orders of 15-20 rolls or higher will be run as soon as they come in. . Orders of 1-6 rolls that require a 1-2 day turn time will be charged a rush fee of 50% on the total invoice.
