NOTICES & ADVISORIES
1/11/10 - dr5 processor down for repairs. we expect 4-6 days.
1/01/10 - ZIPscan service starts! Check it out on our filmscans.net page. Per mb price reductions start. USPS price increase starts.
11/01/09 - SCAN SALE STARTS TODAY. To run through the winter.
10/11/09 - If you have Verzion email it might be best you email us from another email. Verzion's email server is blocking many email address, not just ours. Please do not email us from a Verzion email and expect a reply.
08/01/09 - 08/11/09 dr5.com GETS HACKED! our only speculations are that someone is trying take our domain or maliciously attacking our business. On the 3rd occasion after every precautions taken we changed servers. This problem has caused service delays these past few weeks, dealing with the problem. We hope our new server will stop the attempt to disrupt our business and domain.
07/20/09 - NOTE: WE HAVE NOT MOVED. Only our address has changed. The new address:
701 WEST 6TH AVENUE DENVER CO 80204 We will receive shipping from the old address for about a year, so don't worry if you address the package using our old address. We don't expect all the aspects of this change to go into effect for at least 1-2 months.
06/01/09 - Effective now; we will post on our calendar page [CALENDER] when our runs will occur. This will better help everyone determine our current turn times during the year. Any questions please call. Remember; we can always run your film outside of the normal run. Call us for info on our rush services.
03/13/09- dr5 service is back to normal operation. Expect a longer than average turn time the remainder of this month due to our back log. Normal turn time to resume 3/29/09.
03/10/09 - dr5 DEVELOPER-2 service is temporarily suspended. Service expected to be back in operation by 03/21/09.
03/10/09- dr5 processor up for limited runs: Our processor is still waiting for parts but we have made temporary provisions for dr5 runs. There is no quality sacrifice during this time. Turn-time is extended during this time, please call for more accurate turnaround times.
02/26/09- dr5 processor is down for emergency repair. Expect to be back up and running 3/10/09. Other services not affected.
02/01/09 - FUJI E6 CHEM PRICE HIKE: Rate increase for E6 processing. Fuji raises chems 15%. Sorry folks, yell @ FUJI..
01/01/09 - DRUMSCAN SALE:
11/18/08: Very good news from FEDEX. FedEx Ground Surcharge 8.25% Nov. 3, 2008–Nov. 30, 2008
FedEx Ground Surcharge 6.75% Dec. 1, 2008–Jan. 4, 2009
FedEx Express Surcharge 28.50% Nov. 3, 2008–Nov. 30, 2008
FedEx Express Surcharge 15.00% Dec. 1, 2008–Jan. 4, 2009
11/10/08:- E6 SALE: Note our Winter E6 sale! a 21% discount sale.
10/30/08 - RATE restructure & sale: a rate restructure has been made to the film recording pages; www.filmrecording.net . The set-up charges have been eliminated. A slight increase for orders has been put in place and substantial discount rates put in place for higher volume orders. ALSO; a sale on E6 processing is ongoing. We will meet any other pro-labs rates for 15 or higher roll orders.
9/10/08 - RATE INCREASE: a rate increase increase goes into affect today due to supply shipping, utilities and chemistry costs.
6/11/08 - fuel surcharges: When requesting FEDEX shipping, please be aware that the fuel-surcharges are not posted on the FEDEX website. We do our best to calculate the real shipping cost. Currently FEDEX is charging an 18% surcharge that is only visible after the shipping bill is generated. What ever the surcharge is at the time of shipping the percentage will be added to all FEDEX packages.
5/21/08 - SERVICE CHANGES - TURN TIMES: We are making substantial changes to our production schedule and turn times for some of our client base. This move we hope will lessen the impact of our ever rising business expenses that we would otherwise be forced to again raise our processing rates. This change will not appeal to some of our client base but the alternative would be less desirable. CHANGES: Due to our sporadic volumes during the year we will no longer be running on a set run schedule. Turn time will solely depend on our volume & quality control. This means we will run film when there is a certain volume to run. Turn time could be immediate or rolls would be held depending on our current intake. This procedure change helps us maintain our line more efficiently. Running film when it come in or low volume, forces waste of resources. Orders of 1-6 rolls will not have priority. Orders of 15-20 rolls or higher will be run as soon as they come in. . Orders of 1-6 rolls that require a 1-2 day turn time will be charged a rush fee of 50% on the total invoice.
2/1/08 - DR5CHROME RATES '08 - We are sorry to announce a substantial rate increase for '08. These changes are here; http://www.dr5.com/speedcost.html & http://www.dr5.com/dr5price.pdf While the same or more clients have sent orders in '07, the roll volume from our now mostly 'art-based' clients has gone down substantially. As our higher volume commercial shooters switch to digital it has become harder make our budget with the lower volumes of film. On top of this, the cost of running a custom lab [i.e.; chemistry, shipping, lab supplies, equipment repair] and custom processes, has risen on average 20-30% every year since 911. We have truly tried to avoid this scenario, with our downsizing and relocation to Denver - to become a shipping only lab, we have no where else to go to cut costs, to avoid a rate change. We have done our best in the last 10 years and have not raised dr5's rates in all that time. Please see our website for these changes. We will continue our scala processing discounts until further notice. NEW-We will also add volume incentive discounts. We fully understand the costs of living for most of our clients, we too have had to deal with this. We are terribly sorry this had to be done. Your continued support is important to us & we hope all will understand our position. We are still dedicated to keeping this important process alive for the future. Your support is the most important element of dr5. Regards David Wood - owner / creator.
12/09/07- USPS POST: we are recommending our clients avoid using the USPS to send or receive film orders where possible. We have been experiencing slow and misplaced packages the past months. Until the USPS addresses these problems we highly suggest using FEDEX / UPS - GROUND or EXPRESS services. International orders are excluded in this notice. Where USPS is more appropriate, USPS should be used. All orders will leave our lab by FEDEX - ground, saver or 2-day except for international and PO-BOX addresses and or where the client requests it.
10/28/07 - 35mm MOUNTS COST: We are sorry to announce that our supplier of mounts; HP MARKETING - GEPE, has substantially raised the price of mounts and boxes. This is in fact due to the rising cost of the EURO to the US-dollar and that GEPE is now the only supplier of plastic mounts worldwide.
