NOTICES & ADVISORIES
2/1/08 - DR5CHROME RATES '08 - We are sorry to announce a substantial rate increase for '08. These changes are here; http://www.dr5.com/speedcost.html & http://www.dr5.com/dr5price.pdf While the same or more clients have sent orders in '07, the roll volume from our now mostly 'art-based' clients has gone down substantially. As our higher volume commercial shooters switch to digital it has become harder make our budget with the lower volumes of film. On top of this, the cost of running a custom lab [i.e.; chemistry, shipping, lab supplies, equipment repair] and custom processes, has risen on average 20-30% every year since 911. We have truly tried to avoid this scenario, with our downsizing and relocation to Denver - to become a shipping only lab, we have no where else to go to cut costs, to avoid a rate change. We have done our best in the last 10 years and have not raised dr5's rates in all that time. Please see our website for these changes. We will continue our scala processing discounts until further notice. NEW-We will also add volume incentive discounts. We fully understand the costs of living for most of our clients, we too have had to deal with this. We are terribly sorry this had to be done. Your continued support is important to us & we hope all will understand our position. We are still dedicated to keeping this important process alive for the future. Your support is the most important element of dr5. Regards David Wood - owner / creator.
12/09/07- USPS POST: we are recommending our clients avoid using the USPS to send or receive film orders where possible. We have been experiencing slow and misplaced packages the past months. Until the USPS addresses these problems we highly suggest using FEDEX / UPS - GROUND or EXPRESS services. International orders are excluded in this notice. Where USPS is more appropriate, USPS should be used. All orders will leave our lab by FEDEX - ground, saver or 2-day except for international and PO-BOX addresses and or where the client requests it.
11/01/07 - SCALA-FILM PROCESSING DISCOUNTS THROUGH '07- Till the end of '07 we will meet any other labs price for scala-film processing. Just send in the other labs price-sheet or quote for processing and we'll meet that price. If you don't think our SCALA development is superior we will refund your money
10/28/07 - 35mm MOUNTS COST: We are sorry to announce that our supplier of mounts; HP MARKETING - GEPE, has substantially raised the price of mounts and boxes. This is in fact due to the rising cost of the EURO to the US-dollar and that GEPE is now the only supplier of plastic mounts worldwide.
5/8/07 - USPS post: USPS shipping has gone up substantially! It now might be less costly to ship via FEDEX services. We will determine which service is best at the time of shipping. Now more than before we can not post ship costs until the order is complete.
4/7/07 - COMCAST EMAIL: Be advised that COMCAST email block IP addresses for no reason. Our IP has been placed as a spam IP on several occasions. If you have a COMCAST email We would highly suggest another email server when dealing with us.
10/1/06 - DHL SHIPPING: In our experience; is the worst choice in shipping you can make. We would highly recommend you not use this company. Problems include; not leaving notice of shipping, fraud in tracking, dhl insurance is a waste of money - they do not honor errors. You are better off using any other method of shipping.
